Frequently Asked Questions

At PowerPay Solutions, we primarily partner with small to medium-sized energy retailers, innovative property management firms, and various utility providers seeking to modernize their energy infrastructure and customer service. Our solutions are designed to be scalable and adaptable for diverse operational needs.

Our dedicated technical team works hand-in-hand with your IT department to ensure a seamless API-based integration with your existing back-office and billing systems. We provide comprehensive documentation and support throughout the entire process, minimizing disruption and maximizing compatibility.

We offer a variety of convenient top-up channels for end-users, ensuring accessibility and ease of use. These include a secure online customer portal, a dedicated mobile application, and integration with various retail point-of-sale networks across the UK. This flexibility improves customer satisfaction and reduces support queries.

PowerPay Solutions offers tiered support packages designed to meet the diverse needs of our clients. Our standard support is available during business hours, with premium packages offering 24/7 critical issue response. All packages come with clearly defined Service Level Agreements (SLAs) to guarantee timely and effective resolution of any issues.

Smart meters offer numerous benefits, including accurate billing based on real-time consumption, enabling customers to monitor their energy usage more effectively, and facilitating the integration of renewable energy sources. For businesses, they streamline operations, reduce manual reads, and improve data analytics.

Our core energy consumption monitoring and billing system is a robust, secure cloud-based platform, ensuring high availability, scalability, and automatic updates. This allows our clients to access our services anywhere, anytime, without the need for significant on-premise IT infrastructure.